How Labor-Management Partnerships Improve Patient Care, Cost Control, and Labor Relations: Case Studies of Fletcher Allen Health Care, Kaiser Permanente, and Montefiore Medical Center's Care Management Corporation

Lazes, Peter M.; Figueroa, Maria; Katz, Liana

How Labor-Management Partnerships Improve Patient Care, Cost Control, and Labor Relations: Case Studies of Fletcher Allen Health Care, Kaiser Permanente, and Montefiore Medical Center's Care Management Corporation

Lazes, Peter M.; Figueroa, Maria; Katz, Liana

Abstract

[This is an excerpt.] This paper explores the ways in which healthcare unions and their members are strategically engaging with management through partnership to control costs and improve the patient experience, clinical outcomes, workplace environment, and labor relations. These initiatives depend on making use of the knowledge of front-line healthcare workers, improving communication between all staff members, and increasing transparency. In turn, these initiatives can also lead to more robust and dynamic local unions. Through participating in joint work activities, many union members note feeling more respected in their workplace and more connected to their union. Unions can benefit from these activities by offering their members the ability to inform decisions about how work gets done. [To read more, click View Resource.]

This resource is found in our Actionable Strategies for Health Organizations: Establishing Commitment & Shared Governance (Shared Governance).

View Resource
Cornell University
2012
Profession(s)
Healthcare Workers (General)
Administrative Staff
Topic(s)
Patient/Community Outcomes
Burnout
Resource Types
Briefs & Reports
Study Type(s)
No items found.
Action Strategy Area(s)
Commitment & Governance
Worker & Learner Engagement
Physical & Mental Health
Setting(s)
Health System
Academic Role(s)
No items found.
No items found.
No items found.